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March 27th – April 7, 2024

Arizona Bike Week |April 3rd – April 7, 2024

623.465.5263 | 23047 N. 15th Ln. Phoenix, AZ 85027

Shipping Policy

Dirty Bird Concepts Shipping Policy

Dirty Bird Concepts will ship your order usually on the next business day, however please allow 7-10 days for your product to arrive in the continental United States and Canada. International shipping usually takes 2-4 weeks. Once your order ships you will receive shipping details via email from the shipping carrier. For retail customers we do not drop ship, we must ship to your billing address for your security and fraud security. Dealers can have their items drop shipped to their business but not directly to customers. If you have a P.O. Box please provide us your physical address so we can ship your item. For more information visit our FAQ’s.

Product Warranty

Level 1

Level 1 parts install with a quick fitments and little to no adjustment. Some Level 1 parts require other parts of the motorcycle to be removed prior to installation.

Level 2

Level 2 parts are considered more difficult to install than Level 1. Most Level 2 parts will require adjustments prior to installation including but, not limited to, fitment, sizing, drilling, sanding, hard electrical wiring, and trimming. Most Level 2 parts require other parts of the motorcycle to be removed prior to installation.

All products are warranted against defects in material or workmanship for a period of 12 months from the date of the original invoice. This does not cover finishes such as plating or painted surfaces with discoloration, scratches or rust. The all black Up Yours Performance Exhaust, BMF Performance Exhaust and Peace Pipe Performance Exhaust is a show product only and is very susceptible to scratching. Discoloration is not a warrant-able item and is a result of improper fuel calibration. This warranty shall be limited to the repair or replacement of the defective part, which may be proven defective under normal use. Dirty Bird Concepts will not warranty any product that has been abused, misused, improperly installed, or modified. Any part that is repaired or replaced under this warranty will, itself, be warrantied only for the remainder of the warranty period of the original product being repaired or replaced. This warranty is non-transferable and is limited to the original retail purchaser.

Dirty Bird Concepts and its partners assume no responsibility for the misuse of any product that we manufacture or represent. You and only you can determine the suitability of any product that you choose. By purchasing and of our Ass End kits you assume all risks and liabilities involved with your choice of modifying your motorcycle and agree to hold harmless John Shope’s Dirty Bird Concepts, partners, and it’s employees, officers or affiliates from any injury or incidents that may occur to you, your passengers, your vehicle or anyone that may be involved with any situation that may arise as a result of modifying your motorcycle.

All Dirty Bird Concepts products are for show or off road use only. The purchaser is responsible for determining the suitability of any and all of products purchased. Purchaser understands and recognizes that off road, customizing and racing equipment and services provided by manufactured and or sold by Dirty Bird Concepts are subject to varied conditions due to the manner in which they are to be installed and used. Purchaser further recognizes and agrees that suitability of any part sold or manufactured for a particular application is the purchaser’s decision and that the purchaser is not relying on the skill or judgment of manufactured and or distributor regarding suitability of any product or service. Manufacturer and distributor make no warranties whatsoever, expressed or implied, oral or written to purchasers with regard to off road, customizing and racing equipment. The right to make changes in design or add to or improve on product without incurring any obligations to install the same on products previously manufactured is expressly reserved. Buyer agrees to indemnity and hold seller harmless from any claim, action or demand arising out of or incident to the buyer’s installation or use of products purchased from manufacturer and or distributor. All parts are aftermarket replacement parts. No implication is made that these parts are the original OEM manufacturers, are from the original suppliers, or are approved by them. Before operating vehicle, always utilize safety restrain systems while operating vehicle

Return Policy

Dirty Bird Concepts Return Policy

If you believe you have received an incorrect, damaged or missing item, you must report your claim to us within 24 hours of receiving to get a Return Goods Authorization (RMA) support@dirtybirdconcepts.com any claims made after 24 hours will not be honored. No products may be returned or refused without proper authorization. If a product is returned or refused without proper authorization no refund for product will be given and any shipping and handling fees will still be charged. Although all Dirty Bird Concepts sales are final, we can always work with you on providing you with the best customer service and products to help you accomplish your project. All refunds other than warranty items can be charged a 30% restocking fee. If product is damaged in shipping it is the sole responsibility of the customer to file a claim with the shipping company.

In-Stock Parts Availability Disclaimer
  1. Real-Time Inventory Updates: Our website is designed to reflect real-time inventory levels. While we make every effort to maintain accurate stock information, there may be instances where the availability of a particular part is not immediately updated due to high demand or technical delays.
  2. Popular Items and High Demand: Certain parts may experience higher demand, leading to fluctuations in stock levels. We recommend contacting our customer service team to verify the availability of specific parts, especially if they are in high demand.
  3. Order Confirmation: Placing an item in your cart does not guarantee its availability. The availability of in-stock parts is confirmed only upon the completion of the checkout process. In rare cases, an item may become unavailable after the order is placed, and we will promptly notify you if this occurs.
  4. Alternative Solutions: In the event that a part becomes temporarily unavailable, we may offer alternative solutions or provide an estimated restocking date. Our goal is to assist you in finding the best possible solution for your needs.
  5. Customer Communication: We value transparent communication with our customers. If there are any changes to the availability of a part you have ordered, our customer service team will promptly contact you to discuss available options.

By purchasing on our website, you acknowledge and agree to the terms outlined in this disclaimer. 

Promotional Offer Disclaimer

Promotional Sale Disclaimer

Discounts and Offers: All discounts, offers, and promotions are subject to availability and may be withdrawn or changed without prior notice. Discounts apply to the original retail price and cannot be combined with any other offers or promotions, unless explicitly stated.

Exclusions: Certain products or categories may be excluded from the sale. Please refer to the product details or ask a representative for clarification.

Limited Quantities: All promotional items are available while supplies last. We reserve the right to limit the quantity of items sold and may restrict sales to dealers.

Pricing Errors: In the event of a pricing error, [Your Company Name] reserves the right to cancel orders and refund the full purchase amount. Customers will be notified of any such errors as soon as possible.

Returns and Exchanges: All sales during the promotional period are final. No returns or exchanges will be accepted unless the product is defective or damaged upon receipt.

Online and In-Store Terms: Promotional offers may vary between online and in-store purchases. Please check the specific terms for each channel.

Terms & Conditions

By accessing and using this website, you agree to comply with our terms and conditions. This includes acknowledging that all content on the site is for informational purposes only, and we do not guarantee its accuracy. Any reliance on the information provided is at your own risk. Additionally, any personal data collected through this website will be treated in accordance with our privacy policy. We reserve the right to modify or discontinue any aspect of the website at any time without prior notice. Please review the full terms and conditions before using the site.

Legal Notices

Dirty Bird Concepts Terms of Use

Introduction

Welcome to the Dirty Bird Concepts Web site. By accessing, using or downloading materials from this Web site you agree to follow and to be bound by the following Terms of Use.

Copyright Information

Both the design and content of this web site are the copyrighted property of Dirty Bird Concepts. Copyright © 2007 Dirty Bird Concepts. All Rights Reserved.

Assumption of Liability

John Shope’s Dirty Bird Concepts and its partners assume no responsibility for the misuse of any product that we manufacture or represent. You and only you can determine the suitability of any product that you choose. By purchasing parts you assume all risks and liabilities involved with your choice of modifying your motorcycle and agree to hold harmless Dirty Bird Concepts, partners, and it’s employees, officers or affiliates from any injury or incidents that may occur to you, your passengers, your vehicle or anyone that may be involved with any situation that may arise as a result of modifying your motorcycle.

Use of Web Site Information

You may use and copy the documents made available on this Web site subject to the following:
Any copy of a document, or portion of a document, must contain the Copyright Notice that accompanies such document. You cannot alter a document. You may use a document solely for your personal, non-commercial use. Except as expressly provided herein, you may not copy, use or distribute any information from this Web site, in whole or in part, without obtaining Dirty Bird Concepts’s prior written consent.

Trademark Information

Dirty Bird Concepts is a registered trademark, and other Dirty Bird Concepts product names, service names, slogans or logos referenced in this Web site are trademarks or registered trademarks of Dirty Bird Concepts. All other company, product or service names referenced in this Web site are used for identification purposes only and may be trademarks of their respective owners.

Feedback

Except as otherwise expressly provided by Dirty Bird Concepts, all comments or materials submitted to Dirty Bird Concepts through or in association with this Web site shall be deemed to be the non-confidential property of Dirty Bird Concepts, and Dirty Bird Concepts shall be free to use such comments or materials on an unrestricted basis.

Links to Third Party Sites

This web site may contain hyperlinks that connect you to third party sites. Dirty Bird Concepts provides these hyperlinks only as a convenience; the inclusion of any hyperlink does not imply Dirty Bird Concepts’s endorsement of such site. Hyperlinked sites are not under Dirty Bird Concepts’s control and any access to them is at your own risk.

Downloading and Export

You may not access, download, use or export the information, software, products or services contained on this Web site in violation of U.S. export laws or regulations, or in violation of any applicable local laws or regulations.

Warranties and Disclaimers

THE INFORMATION, PRODUCTS AND SERVICES CONTAINED ON THIS WEB SITE MAY BE OUT OF DATE OR INCLUDE INACCURACIES AND OTHER ERRORS. ALL INFORMATION, PRODUCTS AND SERVICES ARE PROVIDED TO YOU “AS IS” AND WITHOUT WARRANTY OF ANY KIND. WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL Dirty Bird Concepts BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR — USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO OR — USE OF THIS WEB SITE OR ANY OTHER HYPERLINKED WEB SITE, REGARDLESS OF WHETHER OR NOT Dirty Bird Concepts HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. Dirty Bird Concepts RESERVES THE RIGHT TO MAKE CHANGES OR UPDATES TO THIS WEB SITE OR THE PRODUCTS OR PROGRAMS DESCRIBED IN THIS WEB SITE AT ANY TIME WITHOUT NOTICE.

Governing Law and Jurisdiction

This Web site is controlled by Dirty Bird Concepts from its offices in Phoenix, Arizona, USA. All matters relating to your use of this Web site or any of its contents shall be governed by U.S. federal law or the laws of the State of Arizona without regard to conflicts of laws principles, and any legal action or proceeding relating to the same shall be brought exclusively in a state or federal court in Maricopa County, Arizona. Further, you agree to submit to the jurisdiction and venue therein.

Legal Contacts

If you have any questions or comments concerning Dirty Bird Concepts’s Terms of Use, please contact the Dirty Bird Concepts Legal Department by phone at (623) 465-4263.