Text us - (623) 200-4551
Text or Call - (623) 200-4551
Effective Date: June 3, 2026
At Dirty Bird Concepts LLC, many of our products are manufactured to order and built specifically for each customer. By placing an order through Dirty Bird Concepts LLC, whether online, over the phone, through a dealer, or by any other sales channel, you acknowledge, understand, and agree to the terms outlined in this Return, Exchange & Refund Policy.
Returns must be requested within thirty (30) calendar days from the original ship-out date.
To qualify for a return, products must:
Any product that has been installed, test fitted, drilled, cut, sanded, primed, painted, wrapped, coated, modified, damaged, or altered in any way is not eligible for return, refund, exchange, or store credit.
All returns are subject to inspection and approval by Dirty Bird Concepts LLC.
No returns will be accepted without prior authorization.
To initiate a return, customers must complete and submit the Return Product Form available through Dirty Bird Concepts LLC.
If approved, an RMA (Return Merchandise Authorization) number will be issued.
Returns received without an approved RMA number may be refused and returned to the sender at the customer’s expense.
Issuance of an RMA number does not guarantee approval of a refund, exchange, or credit.
All approved returns are subject to a twenty-five percent (25%) restocking fee.
The restocking fee applies to all eligible returned products regardless of purchase date within the approved return window.
Original shipping charges, handling charges, processing fees, and any expedited shipping fees are non-refundable.
The following products are non-returnable, non-refundable, and final sale:
No exceptions will be made.
Dirty Bird Concepts LLC offers certain products that are manufactured, supplied, or fulfilled by outside vendors and third-party manufacturers.
All outside vendor, third-party, drop-shipped, and special-order products are final sale and cannot be canceled, returned, exchanged, refunded, or credited once an order has been placed.
Dirty Bird Concepts LLC does not control third-party manufacturing schedules, inventory levels, shipping timelines, warranty decisions, or supplier policies.
If a third-party product arrives damaged, defective, or incorrect, the customer must notify Dirty Bird Concepts LLC within five (5) business days of delivery.
Dirty Bird Concepts LLC may assist in facilitating communication with the manufacturer; however, all warranty claims, replacement approvals, repair decisions, and remedies remain subject to the policies and approval of the original manufacturer.
Dirty Bird Concepts LLC assumes no responsibility for warranty decisions made by outside manufacturers.
Exchanges may be considered only after the original product has been received and inspected by Dirty Bird Concepts LLC.
Products that fail inspection due to use, installation, damage, modification, or missing components will not qualify for exchange.
Approved exchanges remain subject to applicable production lead times.
Any price difference between products must be paid before replacement products are shipped.
Customers are solely responsible for all return shipping costs.
Dirty Bird Concepts LLC recommends using a trackable shipping method and purchasing shipping insurance.
Dirty Bird Concepts LLC is not responsible for packages lost, stolen, delayed, or damaged during return transit.
Any unpaid return shipping charges incurred by Dirty Bird Concepts LLC will be deducted from the approved refund amount.
Customers must inspect all shipments immediately upon receipt.
Any shipping damage, shortages, incorrect items, or missing products must be reported within five (5) business days of delivery.
Failure to report issues within this timeframe may result in denial of replacement, refund, or claim assistance.
Customers may be required to provide photographs of packaging, shipping labels, and damaged products.
Refunds are issued only after returned products are received, inspected, and approved.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow up to seven (7) business days after approval for refund processing.
Refund timing may vary based on the customer’s financial institution.
Shipping charges, handling charges, processing fees, and restocking fees are not refundable.
Because many Dirty Bird Concepts products are manufactured to order, orders may enter production immediately after purchase.
Orders canceled before production begins may be subject to processing and administrative fees.
Orders that have entered production, fulfillment, packaging, or shipping may not be canceled.
Dirty Bird Concepts LLC reserves the sole right to determine whether an order has entered production.
Customers agree to contact Dirty Bird Concepts LLC and attempt resolution before filing a chargeback, payment dispute, or claim with their financial institution.
Dirty Bird Concepts LLC will actively contest any chargeback or dispute that does not comply with this policy.
Documentation that may be submitted in defense of a dispute includes:
Customers may be liable for all costs incurred by Dirty Bird Concepts LLC in responding to fraudulent or improper chargebacks.
Dirty Bird Concepts LLC’s maximum liability for any claim relating to a product purchase shall not exceed the original purchase price of the product.
Under no circumstances shall Dirty Bird Concepts LLC be liable for labor costs, installation costs, vehicle downtime, towing expenses, rental expenses, loss of use, lost profits, incidental damages, consequential damages, or any indirect damages arising from the purchase or use of any product.
Dirty Bird Concepts LLC reserves the right to modify, revise, update, or replace this policy at any time without prior notice.
The policy in effect at the time of purchase shall govern the transaction.
Dirty Bird Concepts LLC
Monday – Friday
7:30 AM – 4:00 PM Arizona Time
Phone: 623-200-4551
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